About
Results-driven IT Support Specialist with 4+ years of experience providing end-user assistance, managing networks, and optimizing IT systems. Recently earned a Diploma in Cybersecurity, gaining hands-on knowledge in threat detection, data protection, and vulnerability management. Skilled in troubleshooting hardware/software issues, implementing security best practices, and delivering user training to improve productivity and system security. Adept at bridging technical complexities with clear communication for diverse users. Seeking an entry-level cybersecurity or IT infrastructure role to leverage proven IT support expertise and newly acquired cybersecurity skills in enhancing organizational security posture.
Work
Lagos, Lagos, Nigeria
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Summary
Managed IT infrastructure and delivered technical support and training programs to ensure seamless operations and digital skill development for learners.
Highlights
Managed and maintained computer lab infrastructure, networks, and software systems, ensuring optimal performance and 100% operational readiness for uninterrupted instructional delivery.
Assisted in developing and updating training curricula to align with current industry standards and emerging technologies, enhancing program relevance and learner outcomes.
Provided one-on-one technical guidance to learners, troubleshooting project issues, and supporting skill mastery in website design, branding, and print media production.
Implemented digital assessment tools to effectively track learner progress and certify course completions, streamlining evaluation processes and ensuring accountability.
Championed inclusive learning initiatives, making digital skills accessible to youth and underserved communities, significantly contributing to the region's digital empowerment goals.
Lagos, Lagos, Nigeria
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Summary
Designed and delivered comprehensive IT training programs for individuals and corporate clients, fostering skill development and expanding the organization's educational reach.
Highlights
Developed and delivered comprehensive IT training programs covering cybersecurity, networking, productivity tools, and software applications for diverse client needs.
Assessed client skill levels and tailored training sessions to suit beginner, intermediate, and advanced learners, resulting in high engagement and positive feedback.
Facilitated hands-on workshops and virtual classes, ensuring high engagement and practical understanding of key IT concepts for all participants.
Created digital course materials, training manuals, and e-learning content, enhancing self-paced learning and providing post-training support to learners.
Played a key role in expanding Yustech's tech education footprint through strategic partnerships, outreach, and onboarding initiatives.
Education
Languages
English
Certificates
Skills
Skills
IT Support & Troubleshooting (Hardware, Software, Networks) Cybersecurity Fundamentals (Threat Detection, Risk Mitigation, Data Protection) Network Configuration & Maintenance Security Best Practices Implementation User Training & Technical Documentation Microsoft Office Suite & Outlook Tools: Cisco Packet Tracer, Wireshark, Windows & Linux OS.